We believe that transparency is the key to any healthy relationship. We appreciate that you trust us with information about you, and we want to be transparent about how we use it.
You own your personal data, and you are always in control. Therefore, we offer you several ways to control the privacy of your personal information and we are constantly striving to improve the functions and features needed in order for you to be in control. As a default setting, personal data related to your health will only be stored locally on your device. Although the app is configured to send account information (such as user name and/or email address) and technical data (such as IP address and device type) to us in certain situations, we will not able to get hold of or exercise any control of your health data unless you give us your consent.
The Moonite app (“we”, “us”, “our”) is the data controller for any personal data that you or the Moonite app forward to us and we will process your personal data only in accordance with applicable legislation, such as the GDPR. We are not the data controller for personal data that is processed locally on your device.
This notice describes how we process your personal data. You will learn about the data we collect, how we use it, your rights, and the measures we take to keep it safe. We always make sure that your data is protected in accordance with applicable legislation.
If you have any questions, or feel you need any part of this notice explained, please contact us.
When using the Moonite app, you will enter certain personal data into the app (such as your email address, your height and weight, when you go to bed and wake up, etc.), some personal data will be collected through your device’s accelerometer (such as your movements), microphone (such as snoring or other noises), camera (pulse), or device location (for weather and sleep location statistics), and some personal data will be derived (such as sleep efficiency and sleep quality).
Depending on what personal data you choose to provide, the data processed within the Moonite app may, alone or together with other data, indicate information about your health. Personal data, including health data, may also be collected from other sources, for example if you choose to connect the Moonite app with your Life Cycle app, or other (third party) apps – e.g. Google Fit or Apple Health.
Please note that this notice does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with, in or through Moonite, unless indicated otherwise. We will not be responsible or liable for: (i) the availability or accuracy of such third party apps or sites (ii) the content, products or services on or availability of such third party apps or sites; or (iii) your use of any such third party apps or sites.
We are delighted that you have chosen our app to get better insights into how you sleep and thereby hopefully improve your sleep quality. To manage our relationship and provide the app and thereto related services in a satisfactory and error free manner, we need to process your personal data. For example, we process your data when you create an account, if you contact our customer support team, for maintenance of the app, and for marketing purposes. Please find more detailed information on how we process your data when we manage our relationship, below.
|
Why we process this data |
Description |
The personal data we process |
Where we got it from |
How long will we keep your data? |
|
Create and manage your user account |
If you create a user account, we will process the data you have provided in order to create, maintain and manage your account. |
Name, email address, password. |
You. |
Longterm. Unless you request to delete them. |
|
Manage payments and returns |
Payments and returns are handled by iTunes and Google Play. If you have registered your email address in the app, we will receive information on your payments and returns.This data will also be kept for bookkeeping purposes. |
Active subscription and returns. |
iTunes or Google Play. |
5 years |
|
Provide customer support |
If you have any questions or problems with the app, you can contact our customer support team who will help you with any questions or problems you may have. |
Primarily, we will only process technical data (e.g. IP addresses, timestamps, log files, device type and operating system).Only in limited situations, additional information (including health data) may be required to resolve the issue. |
You/the Moonite app. |
We will delete or anonymise the data as soon as the support ticket is resolved. |
|
Marketing and communication |
To send you notifications and respond to you when you contact us. If you have agreed to receiving e-mails from us, we may send you service and marketing related notices. If you want, you can unsubscribe to all our e-mails at any point. The information about how you unsubscribe is always presented in the email you’ve received. |
Email address. |
You. |
Until you opt-out from communication via email, or one (1) year after our relationship has ended. |
|
Improve and personalize the services and to develop new ones |
We may use your data to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and services. |
Technical data (e.g. IP addresses, timestamps, log files, device type and operating system). For this purpose we may also process your location data. |
You/the Moonite app. |
Three (3) years from collection. |
|
Respond to legal requests/requirements |
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Moonite app or the physical safety of any person. |
All data in the Moonite app. |
You/the Mooniteapp. |
As long as we have to establish, exercise or defend the claim in question. |
To protect your health data (i.e. sleep data) from loss you can choose to use our backup service. Then, we ensure that your health data are saved even if something would happen to the app on your device. We will store all the data available in the app on our secure servers, hosted by well-trusted cloud storage providers.
We will keep your health data in the backup until you have requested a deletion. If you unsubscribe to the service, we will keep your data, in case you change your mind within this period of time and want to start a new subscription.
We appreciate if you would like to help us improve the Moonite app by contributing with your health data. If we know how you are using the app, know about your sleep patterns and surrounding circumstances, etc. we can improve the app – this will make our, and ultimately your, insights better and more to the point and this will also improve your user experience. For this purpose, we will only use pseudonymised data, meaning that your health data will be awarded a hashed ID.
The data we store and otherwise process about you will be stored on secure servers hosted by well-known cloud storage provider.
We also use other service providers that may process your data on our behalf.
You can exercise many of your rights directly in the Moonite app or on your device. You are always welcome to contact us directly and we will help you with your request: service@moonite.net.
You have the right to know if we process personal data about you. If we do, you also have the right to receive information about the personal data we process and why we do it.
If the data we hold about you are incorrect, you have the right to have it corrected. You also have the right to supplement incomplete information with additional information that may be needed for the information to be correct.
Once we have corrected your data, or it has been supplemented, we will inform those we have shared your data with about the update, provided that it is not impossible or too cumbersome.
In some cases, you have the right to have your data deleted. You have the right to have your data deleted if:
1. The data is no longer needed for the purposes for which we collected it,
2. The data is used for direct marketing and you unsubscribe from it,
3. You oppose use that is based on our legitimate interest and we cannot show compelling grounds that outweigh your interests,
4. The personal data has been used illegally, or
5. Deletion is required to fulfill a legal obligation.
If you are not using the online backup services you can simply just uninstall the Moonite app in order to remove any stored data. If you choose to delete your account, please note that while most of your information will be deleted within a few days, it may take up to thirty (30) days to delete all of your information, like the data stored in our backup systems. We may preserve data for legal reasons or to prevent harm.
If we delete data following your request, we will also inform those we have shared your data with, provided that it is not impossible or too cumbersome.
We appreciate the importance of taking additional measures to protect children’s privacy.
We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 uses the Moonite app please contact us at service@moonite.net and we will endeavor to delete that information from our databases.
We reserve the right to change this Privacy Notice from time to time. We will inform you of any changes by posting the updated notice in the app and on our website. If we make any material changes to our notice, we will push a notification through the Moonite app and/or by e-mail (if we have your e-mail address and you have not opted-out from such use). We encourage you to contact us if you have any questions about the notice or about how we process your personal data.
If you have any questions about this privacy statement, the practices of our app or Web Sites, or wish to make a complaint about our handling practices, you may contact: service@moonite.net
We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.